We are experienced in
all types of cleaning

Rely on our expertise to clean your home so that you can concentrate on your family, friends, and free time! If you think you're a neat freak, wait until you see our work. We are the reliable cleaning solution you've been looking for!

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Our Mission is to create a clean home environment for our customers.

Custom Maids is a professional full-service residential cleaning company that has served the Fort Smith & Van Buren, AR. area for over 20 years. We’ve cleaned over 4500 homes, one-at-a-time and many of our clients have been with our company since the year we opened. You are looking for a dependable, trustworthy cleaning company to clean your home, and that’s exactly what we’re known for. Get the peace of mind you deserve, and our 24 Hour Cleaning Guarantee!

We have listed some of the questions we are asked most often, along with their answers, below. If you don’t see your question here, be sure to contact us.

Q. How long have you been in business?
A. We’ve been in business for over 20 years.

Q. Are you insured and bonded?
A. Yes, we are fully licensed, bonded and insured.

Q. Why are your prices higher than some of the other companies I’ve contacted?
A. There are many cleaning companies and individuals who clean homes illegally because they have not taken the steps necessary to become a legitimate business. They don’t carry any insurance to protect the homeowner’s possessions and their own employees in case of injury. Many also hire illegal aliens and pay them under the table.  Because of this they have almost no overhead and can offer extremely low prices. Clients have no recourse for compensation from these companies if they are unsatisfied with the cleaning or if their belongings are broken or stolen. 

Q. Am I required to sign a contract?
A. No, you do not need to sign a contract and you can cancel whenever you want. 

Q. Do I need to be at home when the cleaners are there?
A. No, many of our clients are away. We will need to have a key or security code for the alarm system. We have systems in place to keep your keys secure.

Q. Are your employees trustworthy?
A. Yes, all of our employees go through an intensive background check and verification process before they even begin training. We only hire employees that we would trust in our own homes!

Q. Can my scheduled cleaning be changed or cancelled if an emergency comes up?
A. Yes, call our office as soon as possible and we will do our best to accommodate your needs. We do require a 24 hour notice of cancellation or we will charge a $35 cancellation fee.

Q. What if I am unhappy with the service I receive?
A.  We have a 100% 24 Hour Guarantee policy, so if you are displeased with the work performed, call our office and we will return to your home within twenty-four hours to fix the problem. If you are still not satisfied, the cleaning is free!

Q. What if something is broken?
A. Unfortunately, accidents do occasionally happen. If something is broken, we will write you a note and leave it with your invoice. Someone will contact you to find out how we can replace or pay or the item. We would rather not clean irreplaceable or valuable objects, so please make sure that they are in a safe place when the cleaners arrive.

Q. How do I pay for my cleaning?
A. We accept cash, checks, credit card payments or Paypal payments. You can arrange to pay us ahead of time, or you can leave the payment on the kitchen counter in an envelope.

Q. What do I need to do about my pets?
A. Not a problem! If you have pets, we will write a note and any special instructions on your worksheet. Let us know what you would like us to do. It’s probably best to put skittish animals in another room while we are working – especially while running the vacuum.

Q. Do I need to provide cleaning products and equipment?
A. We provide everything we need to clean your home. We do this so that our employees are familiar with the products and tools they use. We use professional grade chemicals and always have extra supplies with us so that we don’t have to worry about running out of product.

Q. Do your employees speak English?
A. Yes, all of our employees are fluent in reading and writing English to ensure effective communication between us and our clients.

Q. What do I do if I need extra work done?
A. Call our office at least one day in advance so that we can schedule any extra time that might be required.


Deluxe Cleaning Package

An extensive deep cleaning designed to thoroughly clean your home from top-to-bottom.

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Maintenance Cleaning Package

A comprehensive surface cleaning that will keep your home clean and tidy on a regular basis.

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Light Cleaning Package

The light cleaning package is for those who need a clean and tidy home without breaking the budget!

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Beth, Thank you very much for the cleaning service Custom Maids has performed for me. The staff is wonderful – always on time, hard working, and my home is as neat as a pin when they are finished. I’m so glad I discovered your company!

Deanna Albertson
Fort Smith, AR.

Ashley and Tiffany have cleaned my house twice. They have done an amazing job both times. They are very detail oriented and professional. I would have them come to clean again! Thank you Custom Maids for helping us during cancer surgery recoveries!!

 

Bevin Green
Fort Smith,AR

After trying three different cleaning services, I have finally found the service for me – Custom Maids. Your cleaners walked in and went straight to work. They were very professional and efficient. I love the way my house looks when they are done!

Patty Renault
Van Buren, AR

Very kind, professional, and amazing staff. They did an excellent job with our home and we are absolutely in love with their services. They work with you on the services you need and communicate well.

 

Penny Jameson
Fort Smith,AR

I just wanted to write and tell you how much I’ve appreciated the wonderful work Custom Maids has done for my home and family. My husband was very skeptical of having a cleaning service, but after only one appointment, he was convinced. Your company has proven that they care about me and my family, as well as my home. I’m telling all of my friends. Thanks so much!

Renee Bennett
Greenwood, AR.

My husband and I have been through trial and error with individual cleaners , with no avail. We were desperate to find someone that we trusted and did a good job, we recently had construction done in my home and the dust was endless, I Called custom maids and Beth came over and we set up a time for the girls to come clean, I WAS SO PLEASED, THEY DID SUCH AN AWESOME JOB, THEY PAID ATTENTION TO THE UTMOST DETAIL AND DID IT PERFECTLY. I KNOW THOSE GIRLS WORKED THEIR BUTTS OFF AND IT SHOWED; IT WAS SO NICE to come home to a clean home . really clean!!!!! We will be forever customers of custom maids and I would recommend them to anyone !

 

Angel Moon
Fort Smith,AR

I was so excited that you were able to clean my home on such short notice. When my in-laws called to say there were stopping by the next day, I completely panicked. You rearranged your schedule to accommodate me and the house looked terrific. Even my mother-in-law was impressed! I’ve already told all my friends at church about Custom Maids!

Mary Beth Hawkins
Fort Smith, AR.

This is a very professional cleaning company. The customer service is outstanding. The ladies do a great job and are very friendly and professional. I've used an individual to clean before and she wouldn't show to clean our home half of the time. These ladies show up on time to every cleaning. My wife and I can't do without them!

 

John Moore
Van Buren, AR

Anytime a new client signs up for regular cleaning services at your recommendation, you’ll get 50% off of your next cleaning!

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