Answers to some of your frequently asked questions:
Who will be cleaning my home?
Two highly trained cleaners will clean your home. Each member of Custom Maids is bonded and insured. Each cleaner has a background check and drug test upon hiring, then random drug testing thereafter. Rest assured the ladies that come to your home to clean are very professional and very hard working!
How will our relationship work?
We know we must earn your trust and approval each time we visit your home. That is why Custom Maids does not ask you to sign a contract. We depend on open communication and your honest evaluation of your services. We appreciate when you let us know how we can serve you better.
What time will Custom Maids be at my home?
Our normal workdays are Monday through Friday from 8:00 a.m. to 5:00 p.m. While in most cases it is not possible to give you a specific time we will arrive, we will make every effort to meet your needs.
What do I do before the cleaning?
So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys or other household items.
What if something is damaged during the cleaning?
We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, Custom Maids will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will be filed.
Am I liable for worker's compensation, insurance, or employment taxes? Many homeowners are not aware of their personal liability regarding work related injury and social security taxes for independent home-service workers. No need to worry, Custom Maids takes care of all this for you. We are all bonded and insured.
Do I need to be home when Custom Maids comes?
Most of our customers are not home when we clean. Only the professionals who will be cleaning your home will have access to your home.
What about holidays or changing a scheduled cleaning visit?
If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit we appreciate a 72-hour notice. When short notice is given, we may need to charge a fee if the team cannot be reassigned.
How do I pay for the service?
Most customers find if convenient to simply leave a check in the home made payable to Custom Maids. Payment is made on the day of each cleaning visit.
Please
contact us or call 479-474-8569 for a free estimate!
