Cleaning Services

First-time deep cleaning

Weekly, bi-weekly & monthly plans

  Move-in/move-out cleanings

Benefits

Cleaning appointments Mon – Fri

Convenient scheduling

24-Hour Cleaning Guarantee

State-of-the-Art equipment & supplies

Ongoing staff training

Bonded, Licensed and Insured

We have listed some of the questions we are asked most often, along with their answers, below. If you don’t see your question here, be sure to contact us.

Q. How long have you been in business?
A. We’ve been in business for over 20 years.

Q. Are you insured and bonded?
A. Yes, we are fully licensed, bonded and insured.

Q. Why are your prices higher than some of the other companies I’ve contacted?
A. There are many cleaning companies and individuals who clean homes illegally because they have not taken the steps necessary to become a legitimate business. They don’t carry any insurance to protect the homeowner’s possessions and their own employees in case of injury. Many also hire illegal aliens and pay them under the table.  Because of this they have almost no overhead and can offer extremely low prices. Clients have no recourse for compensation from these companies if they are unsatisfied with the cleaning or if their belongings are broken or stolen. 

Q. Am I required to sign a contract?
A. No, you do not need to sign a contract and you can cancel whenever you want. 

Q. Do I need to be at home when the cleaners are there?
A. No, many of our clients are away. We will need to have a key or security code for the alarm system. We have systems in place to keep your keys secure.

Q. Are your employees trustworthy?
A. Yes, all of our employees go through an intensive background check and verification process before they even begin training. We only hire employees that we would trust in our own homes!

Q. Can my scheduled cleaning be changed or cancelled if an emergency comes up?
A. Yes, call our office as soon as possible and we will do our best to accommodate your needs. We do require a 24 hour notice of cancellation or we will charge a $35 cancellation fee.

Q. What if I am unhappy with the service I receive?
A.  We have a 100% 24 Hour Guarantee policy, so if you are displeased with the work performed, call our office and we will return to your home within twenty-four hours to fix the problem. If you are still not satisfied, the cleaning is free!

Q. What if something is broken?
A. Unfortunately, accidents do occasionally happen. If something is broken, we will write you a note and leave it with your invoice. Someone will contact you to find out how we can replace or pay or the item. We would rather not clean irreplaceable or valuable objects, so please make sure that they are in a safe place when the cleaners arrive.

Q. How do I pay for my cleaning?
A. We accept cash, checks, credit card payments or Paypal payments. You can arrange to pay us ahead of time, or you can leave the payment on the kitchen counter in an envelope.

Q. What do I need to do about my pets?
A. Not a problem! If you have pets, we will write a note and any special instructions on your worksheet. Let us know what you would like us to do. It’s probably best to put skittish animals in another room while we are working – especially while running the vacuum.

Q. Do I need to provide cleaning products and equipment?
A. We provide everything we need to clean your home. We do this so that our employees are familiar with the products and tools they use. We use professional grade chemicals and always have extra supplies with us so that we don’t have to worry about running out of product.

Q. Do your employees speak English?
A. Yes, all of our employees are fluent in reading and writing English to ensure effective communication between us and our clients.

Q. What do I do if I need extra work done?
A. Call our office at least one day in advance so that we can schedule any extra time that might be required.

Testimonials

Beth, Thank you very much for the cleaning service Custom Maids has performed for me. The staff is wonderful – always on time, hard working, and my home is as neat as a pin when they are finished. I’m so glad I discovered your company!

Deanna Albertson
Fort Smith, AR.

After trying three different cleaning services, I have finally found the service for me – Custom Maids. Your cleaners walked in and went straight to work. They were very professional and efficient. I love the way my house looks when they are done!

Patty Renault
Van Buren, AR

I just wanted to write and tell you how much I’ve appreciated the wonderful work Custom Maids has done for my home and family. My husband was very skeptical of having a cleaning service, but after only one appointment, he was convinced. Your company has proven that they care about me and my family, as well as my home. I’m telling all of my friends. Thanks so much!

Renee Bennett
Greenwood, AR.

I was so excited that you were able to clean my home on such short notice. When my in-laws called to say there were stopping by the next day, I completely panicked. You rearranged your schedule to accommodate me and the house looked terrific. Even my mother-in-law was impressed! I’ve already told all my friends at church about Custom Maids!

Mary Beth Hawkins
Fort Smith, AR.

Our Staff